Done99 Privacy Policy

1. Introduction

Done99 is an online gaming platform serving Pakistani players. When you use Done99 — whether you are browsing the lobby, registering an account, making a PKR deposit via JazzCash or Easypaisa, placing a cricket bet during a PSL match or requesting a withdrawal — certain personal information is involved in making that experience work.

This Privacy Policy sets out in plain terms what information Done99 collects from you, why it is collected, how it is stored and protected, who else may see it in limited circumstances, and what rights you have over your own data. The goal of this document is to give you a clear, honest picture — not a wall of legal text that leaves you more confused than when you started.

Done99 takes data privacy seriously. The platform is built for Pakistani players and the way data is handled reflects the expectations of players in this market — straightforward, respectful and secure.

2. Data We Collect

Done99 collects personal information in the following categories depending on how you interact with the platform:

Done99 does not collect sensitive categories of personal data such as religious beliefs, political opinions, biometric data (beyond identity document photos required for verification) or health information.

3. How We Use Your Data

The personal data Done99 holds is used for the following purposes — and only these purposes:

• Account Management: Creating, maintaining and securing your Done99 account, including login authentication and session management.
• PKR Transaction Processing: Processing your deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payment methods — all denominated in PKR.
• Identity Verification: Verifying your identity before processing PKR withdrawal requests, as required for fraud prevention and platform integrity.
• Customer Support: Responding to your questions, resolving account issues and improving the support experience based on interaction history.
• Platform Improvement: Analysing usage patterns — such as which games are most popular or where players encounter issues — to improve the platform experience for all Pakistani players.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse and any other conduct that violates the Done99 Terms and Conditions.
• Responsible Gaming: Monitoring for signs of problematic gaming behaviour and providing relevant information or self-management tools where appropriate.
• Legal Compliance: Retaining records as required to meet applicable legal, financial and operational obligations.

Done99 does not use your personal data for profiling for third-party advertising purposes or for automated decision-making that produces significant legal or financial effects on you without human review.

4. PKR Payments & Identity Verification

All financial transactions on Done99 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, the payment details you provide are used solely to process that specific transaction. Done99 does not store full card numbers or mobile wallet PINs — payment processing is handled through secure payment infrastructure.

Before a PKR withdrawal can be approved, Done99 requires identity verification. This typically involves submitting a copy of your CNIC and a recent selfie. These documents are reviewed by the Done99 verification team and stored securely. They are not shared with third parties except where required by applicable fraud prevention or legal obligations. Once verification is complete, you do not need to repeat the process for future withdrawals under normal circumstances.

5. Data Sharing

Done99 does not sell your personal data. The platform shares player data only in the following limited and controlled circumstances:

• Payment Processors: When you make a PKR deposit or withdrawal, the relevant payment details are shared with the payment processor (such as JazzCash, Easypaisa or your bank) strictly to complete that transaction.
• Game Technology Providers: Done99 sources game content from third-party providers. These providers may receive anonymised or pseudonymised gameplay data necessary to run their games. They do not receive your full personal profile.
• Fraud & Security Services: Done99 may use third-party fraud detection tools that process technical data such as IP addresses and device fingerprints to identify suspicious activity. This is done to protect all players on the platform.
• Legal Requirements: If Done99 is required by a valid legal process, court order or applicable regulatory obligation to disclose certain player information, it will comply with that obligation. Done99 will not voluntarily disclose player data to any authority beyond what is legally required.

All third parties that Done99 works with are required to handle your data securely and only for the specific purpose for which it was shared. Done99 does not allow partners to use player data for their own marketing, advertising or profiling purposes.

6. Data Retention

Done99 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal, financial and security obligations. The general retention principles Done99 applies are:

• Account information and transaction records are retained for a minimum period following account closure to comply with financial record-keeping requirements.
• Identity verification documents are retained for as long as required following submission and are then securely deleted.
• Support communications are retained for a reasonable period to allow resolution of any follow-up queries related to the original issue.
• Technical and usage data used for platform improvement and fraud prevention is retained in aggregated or anonymised form where possible after the active analysis period.

If you request account deletion, Done99 will close your account and remove personally identifiable information from active systems within a reasonable timeframe, except where retention is required by legal or fraud prevention obligations.

7. Cookies

Done99 uses cookies — small text files stored on your browser — to make the platform work properly and improve your experience. The cookies used by Done99 fall into the following categories:

• Essential Cookies: Required for the platform to function. These keep you logged in during your session, maintain your game state and protect against session hijacking. The platform cannot function properly without these.
• Preference Cookies: Remember your settings and preferences, such as your preferred language, display options and lobby layout, so you do not have to set them again each time you visit.
• Analytics Cookies: Help Done99 understand how players use the platform — which pages are visited most, where players navigate from and to, and where technical issues arise. This data is used in aggregated form to improve the platform for all Pakistani players.
• Security Cookies: Used for fraud detection and security purposes, including identifying unusual login patterns or suspicious device activity.

8. Security

Done99 takes reasonable and appropriate technical and organisational measures to protect the personal data it holds from unauthorised access, loss, misuse, alteration or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols across the Done99 platform.
• Restricted internal access to player data, limited to staff with a genuine operational need.
• Secure storage of identity verification documents with access logging.
• Regular internal reviews of data handling practices and access controls.
• Monitoring for suspicious login activity, unusual account behaviour and potential data incidents.

While Done99 takes these measures seriously, no online platform can guarantee absolute security against all possible threats. Players also have a role to play — use a strong, unique password for your Done99 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

9. Your Rights

As a Done99 player, you have the following rights in relation to the personal data the platform holds about you:

• Right to Access: You can request a summary of the personal data Done99 holds about you. Done99 will respond to access requests within a reasonable timeframe.
• Right to Correction: If any of the personal information Done99 holds about you is inaccurate or out of date, you can request that it be corrected. For some details — such as your registered name or date of birth — verification may be required before changes are made.
• Right to Deletion: You can request that Done99 delete your personal data and close your account. Deletion requests will be processed where there is no overriding legal or fraud-prevention obligation requiring the data to be retained.
• Right to Restrict Processing: In certain circumstances you can ask Done99 to limit how it uses your data while a query or complaint is being resolved.
• Right to Object: You can object to Done99 using your data for analytics or platform improvement purposes. This will not affect your ability to use the platform.

To exercise any of these rights, contact the Done99 support team. Requests will be handled promptly and in good faith. Done99 may need to verify your identity before processing a data request to ensure the request is genuinely coming from the account holder.

10. Minors & Under-18 Protection

Done99 is strictly an adult platform for players aged 18 and above. Done99 does not knowingly collect personal information from any person under the age of 18. If a player is found to be under 18, their account will be immediately suspended, any funds will be handled appropriately and all associated personal data will be flagged for deletion.

If you are a parent or guardian and believe a minor has created a Done99 account using your details or their own, please contact support immediately so the account can be closed and the data removed. Done99 encourages responsible use of personal devices and recommends that parents use appropriate parental controls to prevent minors from accessing adult gaming platforms.

11. Policy Updates

Done99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services it offers or applicable legal requirements. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how your personal data is used, Done99 will make reasonable efforts to notify active players via the platform or by email where contact details are available. Continued use of Done99 after a policy update is published constitutes acceptance of the revised Privacy Policy.

Done99 recommends that players review this page periodically to stay informed about how their data is handled. If you have questions about any changes, contact the support team.

12. Contact Done99

If you have any questions, concerns or requests related to this Privacy Policy or how Done99 handles your personal data, the support team is available to help.